Voice over IP, or VoIP, is a shortcut that stands for Voice over Internet Protocol, and defines the transmission of voice traffic over an Internet connection. Traditional telephony, known as PSTN (Public Switched Telephone Network), works through physical telephone lines, and cable and network systems that allow users to make phone calls to fixed and mobile lines. IP telephony, on the other hand, is much more versatile and allows voice, video and data to be transmitted to a wide range of devices including smartphones, laptops, tablets and IP phones, for much less money.
There are many software applications and communication systems that use Voice over IP to provide professional business communication solutions as well as Internet telephony for private use. Among these products is 3CX, which offers a business communications system that integrates voice, video, chat and more. Most modern manufacturers, such as Apple, have IP applications natively integrated into their smartphones, such as Apple FaceTime, which offers calling and video capabilities.
How Does Voip Work? – Voip Meaning
Voice over IP converts data, such as voice or video, into a digital signal and transfer over the Internet into digital data packets. In order to use VoIP technology, you need a VoIP service or application that will allow the transfer of calls, access to the Internet, and a SIP trunk or VoIP operator. Some telephone operators offer IP telephony in a standard way, or coupled with traditional PSTN services. However, most telecom operators are moving towards all-IP. If your current operator offers VoIP solutions, you will not need to use a SIP trunk or a separate VoIP operator.
For the transmission of voice packets, VoIP uses a number of protocols to enable calls. These include the RTP (Real Time Transport) protocol, which defines a standard packet format for transmitting media over the Internet. In addition, Session Initiation Protocol (SIP) is a signaling protocol used to establish, maintain and terminate a session between two or more users. Voice and video data is divided into packets that are sent over the Internet and reconstructed to deliver the voice or video message in real time.
Read More : Is VoIP service cheaper than a landline?
What Are the Benefits of Voip?
VoIP can facilitate certain tasks and offer features that would be much more difficult or expensive to implement via the traditional PSTN network.
> You can transmit more than one call on the same high-speed telephone line. This way, VoIP makes it easy for businesses to add telephone lines without the need to add additional physical lines. This makes VoIP systems much more scalable solutions.
> Features that are usually charged extra by carriers, such as call forwarding, caller ID or callback, are included by default with VoIP technology. In addition, they are much easier to configure and administer.
> Unified Communications is secure with Voice over IP technology because it allows the use of software and applications, such as 3CX. Such solutions offer a wide range of communication features such as voice calls, video, instant messaging, conferencing and even real-time communications via the website.
> With a modern communication solution, users can take their business phone number with them wherever they go. All they need is an Internet connection. They can access and use the company’s telephony system from their laptop, notebook or tablet.
> A VoIP solution offers significant cost reductions compared to a traditional telephone switchboard. Users can take advantage of free calls and discounted international or long distance calls.
> Organizations can improve customer service with applications that offer features that seek to improve agent productivity and efficiency. In addition, customers can contact the company through a wide range of communication channels, and take advantage of free calls to contact the call center or customer service.
> It is much easier to collaborate with teleworkers when your company has implemented a VoIP software communication solution. Extensions can be easily added and employees can be added to the company’s telephony system, no matter where they are located.
> Faxes are a technology that is becoming outdated and many companies do without. But for those who wish to continue to use this functionality, many modern communication solutions offer a fax to email option, which is facilitated by VoIP.
Read More : Can you use a VoIP phone like a regular phone?
> The implementation of these systems in their entirety is easy and inexpensive. With a reduced infrastructure, VoIP communication systems can be deployed quickly and without much expense. Moreover, with mobile applications and web clients, you do not need expensive office phones or devices, which is ideal for small businesses, but also for larger companies.
> With a high-speed Internet connection, a good VoIP service can provide excellent call quality with minimal downtime.
What are the Cons of Voip?
> If you have Internet problems or power outages, your VoIP switchboard may not work. In addition, a poor Internet connection can affect call quality. For this reason, many companies choose to have a dedicated Internet connection for their VoIP communications.
> As an Internet service, VoIP is vulnerable to cyber attacks. There are a number of security risks, including DOS (denial of service) attacks or eavesdropping. However, the most trusted service providers and software vendors include and implement the tools and measures necessary to protect against these vulnerabilities.
5 key Criteria for Choosing your VOIP Providers
When a company is in the process of choosing its VOIP provider, it is very often the case that decision-makers limit themselves to a price comparison, believing that this criterion is paramount. By doing so, they often make a big mistake since several criteria must deserve their attention. Here are the 5 factors to consider when choosing your VOIP provider.
1 / The subscription rate
For any business, money is the sinews of war. Therefore, it is essential to compare the rates of different VOIP providers, taking care to use equivalent offers to make the comparison meaningful.
If this comparison is necessary to choose the right VOIP provider, it is however not sufficient and you will have to analyze other elements of the offer.
2 / The possible accessory costs
While the price of the advanced subscription is generally clear, it should not be overlooked that additional fees may sometimes have to be paid. For example, some VOIP providers charge setup fees.
So make sure you read the provider’s offer in its entirety so that you don’t have any unpleasant surprises when you have to pay any line opening or installation fees.
3 / The quality of telephone communications
It is inconceivable to choose your VOIP provider without first finding out more about the quality of communications it can offer you.
To do so, ask to test the service that the provider offers and make sure by yourself that communications with other users are perfectly clear.
4 / The technical assistance provided
To make sure you don’t make a mistake when choosing your VOIP provider, make sure you give enough consideration to the technical support that your VOIP provider will provide.
Once the network has been installed, there is indeed a strong chance that breakdowns will occur and difficulties will have to be managed. It is in these situations that the VOIP provider must be able to respond quickly and appropriately. The impact of a problem on your business often depends on its responsiveness.
5 / Ease of use
Choosing your VOIP provider also means taking into account the ease of use of the proposed solution. Make sure that your employees will have no difficulty in taking advantage of it.
Also make sure that the technologies are compatible because it is a shame to invest in solutions that are not compatible with your previous investments.
Thank You For Your Time!
See the Articles Below to Learn More about Voip
What is Voip Phone Service?
A VoIP (Voice Over Internet Protocol) telephone service allows phones to communicate with the regular telephone network, via the Internet rather than through a telephone line.
It is essentially a telephone service powered by the Internet. With the right software, you can answer calls from your computer or cell phone.
VoIP services offer unique advantages that make it a simple solution for businesses that rely heavily on the telephone. These advantages are driving strong growth, with the industry expected to exceed $190 billion in revenue by 2024.
What Does VoIP Telephony Service Mean?
Ordinary telephone service works by connecting individual telephones in a loop through the PSTN (Public Switched Telephone Network).
Each phone has a unique number that identifies it to the “switching centers” that connect it. The centers make these connections based on the telephone number dialed.
Voice over IP (VoIP) is an innovation that allows calls over the Internet to be completed using digital signals instead of analog signals. To use VoIP, you need a cloud phone system provider and an IP phone that can make and receive calls. You can also use a VoIP application that you install on a computer or smartphone.
What is a VoIP Phone and How Does it Work?
The IP phone immediately digitizes the sound you speak into the microphone. It then splits these sounds into data packets and sends them to your provider’s servers.
In short, it sends digital signals over the Internet to the VoIP service provider.
The data is then translated into telephone signals and sent to the traditional telephone network.
SIP trunking vs. Hosted PBX
You can enjoy a VoIP system in your office in two ways. If you have a PBX system and equipment, you can use IP trunking to route calls over the internet.
This approach will allow you to leverage your existing equipment and processes, while integrating calls with your other channels through the cloud.
If you don’t have business phone equipment, a Hosted PBX is an A to Z business phone solution hosted in the cloud. Routing, answering and messaging are all managed directly by the VoIP service provider.
All you Need to Know to Make VoIP Phone Calls
1) Is VoIP the same as a fixed line?
The technology behind the two calling methods is not very different. Both use a microphone and a speaker. A VoIP phone transforms sound into digital files and sends them as packets over the Internet.
An analog phone transforms air vibrations into an analog electrical frequency. The phone’s speakerphone interprets the voice signals and reproduces the sound.
The main difference is that an IP phone needs a VoIP service provider to transform the signal and connect it to the telephone network. An analog phone connects directly to the PSTN. VoIP works only with an Internet connection, not with a telephone line.
2) Can you use your current desktop phone?
By using a VoIP adapter, you can connect your old analog desk phones to your new SIP-based telephone service.
The problem is that analog phones may not support the features that give you some of the most important benefits of switching to IP phones.
You should also make sure that your service provider supports the adapter in question.
3) Use your cell phone (if the provider has an application)
It’s 2019, and 54% of U.S. households have already adopted mobile devices.
And the majority of the 41.7 percent who have kept a landline phone still have a cell phone. That makes it the most ubiquitous telecommunications equipment.
Fortunately, you can use VoIP on your cell phone.
Unlike landlines, you don’t need an adapter for the smartphone. It already has the necessary software and hardware to communicate with other computers/servers on the Internet.
But if you want to use it as a dedicated business phone during office hours, your provider must have a VoIP application.
You can handle incoming calls to you, even if you’re out of the office. You can call prospects using your office number as caller ID.
Read More : What is a VoIP Phone and How Does it Work?
4) The use of softphones is also an option.
In the Internet telephony sector, there are two main categories of telephones:
> Fixed telephones: specific equipment designed for IP calls
> Cell phones: Virtual phones that exist within a computer system.
5) Can you use a VoIP phone like a regular phone?
The short answer is: yes, you can.
As long as you have a provider and an internet connection, you can make calls on an IP phone just like on a regular phone.
But in order to receive calls, you need to make sure that you have set up a VoIP number with your provider.
As long as you choose your area code, receiving calls will be no different either.
What are the advantages and disadvantages of VoIP telephony service?
For business owners and call centers, there are many distinct advantages that make it a natural choice. That’s why 36% of U.S.-based small businesses have already made the choice.
Cost is the number one concern of most business owners. And that’s where we’ll start.
1) Is VoIP cheaper than a landline?
This is the big question that many people ask themselves when they have to change service providers.
In short, yes. But it depends on multiple factors, such as the number of employees and the number of international calls.
But on average, companies tend to save ~50% when they switch from one business fixed line service to another.
These savings are often due to the fact that phone companies charge extra for most necessary business functions.
Many of our customers tell us that this is why they chose to switch lines.
And as you probably know, business plans can be quite expensive (some operators start as low as $60 per line, before taking long distance calls into account).
Switching to VoIP eliminates the extra costs.
What do You Need to Use a VoIP Phone Service?
As a business, what you need depends on the solution you want for your office. Which VoIP telephony system is best for you depends on your business.
There is no ideal equipment that works for everyone. It depends on the office or call center you want to create. It also depends on your current phone system.
1) Call center with wireless headset
In a traditional call center, the analog phone connects each employee to his or her desk. They must sit at that precise location for 8 hours a day to be available for calls.
The modern workplace has changed the old office in many ways. For the call center, the most notable improvement in recent decades has been the introduction of high quality VoIP headsets.
They eliminate noise pollution for the customer, take up less space in the office and allow each agent to move freely.
You need :
> A reliable broadband internet connection (minimum recommended 5 to 10 Mbps for 10 simultaneous calls).
> A VoIP router for the office
> One helmet per employee
This is the perfect choice if you want to exchange your handset for something more modern.
2) A modern call center with IP phones
You and your staff may not care about headsets and modern office design. If all you want is to integrate channels, get better call quality or other VoIP features, you can switch phones.
You need :
> A reliable high-speed internet connection (recommended minimum 5-10 Mbps for 10 simultaneous calls).
> One high quality VoIP phone per employee
Have you ever used Skype or Messenger to call a family member from your cell phone or computer?
This means you have already used VoIP technology. If you have ever called a phone number with Skype, you have also used a “softphone”.
A softphone is simply a computer program that has a telephony function, which you can use to connect to the telephone network.
3) Reuse of analog phones
But not all companies have the capital to completely replace their office automation. If you’re happy to use your old phones but need to integrate data with other channels, you can rely on VoIP adapters instead.
It’s the solution that involves the least amount of change and requires the least amount of upfront costs.
You need :
> A reliable high-speed Internet connection. (Recommended minimum of 5 to 10 Mbps for 10 simultaneous calls).
> A compact VoIP adapter for each phone
How do I get VoIP Phone Service?
You have two possibilities to install IP telephony in your office. The first option is an on-premise IP PBX, and the second is a hosted or cloud-based IP PBX.
PBX is short for Private Branch Exchange. It is a private telephone network within an office or company. (You may know it as a corporate telephone system.)
To use an on-site IP PBX, you must install a PBX server and connect each IP phone to it.
Setting up a hosted PBX is much simpler. The server is in another location, so you just need to connect your phones to the internet. If they are virtual phones, all you need is an internet connection to make voice calls.
Basically, setting up the service is a quick process that looks like this :
> As a reliable internet connection is essential, the first step is to check the quality of the network.
> If it is insufficient, you must replace your internet service. The best choice is a fiber optic connection (you also need a high-performance wireless router if you want to use Wi-Fi).
> Explore your options and choose an in-house PBX or a hosted solution.
> Select your service provider, purchase the equipment, choose your number and begin installation.
VoIP for business is the future – it’s faster, more reliable and more affordable.
What is a Non Fixed Voip?
As part of your research on phone service for your business, you will want to understand the differences between fixed and non-fixed VoIP phone numbers.
Voice over IP (VoIP) is a proven technology that allows you to reduce communication costs and call anyone in the world. One question that arises during research is the difference between fixed and non-fixed VoIP phone numbers.
There are many differences that you need to be aware of. Depending on the VoIP phone service you have, it influences the response to your calls and can impact how quickly you can access public safety services.
In this guide, we will help you identify these differences. You will learn how to get the right VoIP phone numbers to enhance your VoIP telephony system.
How does VoIP work?
VoIP (Voice over Internet Protocol) works by making calls over the Internet. VoIP calls are converted into data packets and sent over an IP network. No physical phone line is required. All you need is an internet connection.
When you do this, the person you call will see your VoIP number. This is done through CNAM (Caller Name Delivery), which is a component of Caller ID. Caller ID transmits your information to the phone service provider of the number you called.
Because your VoIP phone number is hosted in the cloud, the information contained in your Caller ID varies. That’s why it’s essential to understand the ins and outs of both fixed and non-fixed VoIP. Both have an impact on how your calls are received.
In addition, there has been an increase in anonymous calls in the U.S., more than doubling since 2016! Unfortunately, many of these services use VoIP technology to hide the true identity of callers.
What is a Fixed VoIP Phone Number?
Simply put, a fixed VoIP phone number is attached to a physical address. Make no mistake, it is always an Internet-based phone line. It simply has an account owner and a real address assigned to it.
This address can be a residential address or a business address. VoIP numbers can easily be moved around through a process known as porting.
All of this makes fixed VoIP numbers more reputable and better accepted. They are therefore less likely to be used by fraudsters and scammers because it is more difficult to hide their identity.
Fixed VoIP numbers match the location of the subscriber with the location of the phone user. How many of your potential or existing customers in your area answer your calls? This means that the recipients of your local calls will feel more inclined to answer your calls.
Finally, fixed VoIP numbers send the exact locations to emergency call centers (PSAPs), which means that a 911 call can be traced.
What is a Non-Fixed VoIP Phone Number?
A non-fixed VoIP phone number is not linked to a physical address. It is also known as a virtual phone number. Like fixed VoIP numbers, it can be used as a home or business phone number, but it rarely replaces the entire telephone system.
Since they do not require a fixed address, non-fixed VoIP numbers can be associated with any geographic location. This means they are an excellent solution for serving customers in areas where you do not have a physical location.
With non-fixed VoIP, you don’t need to have an address to have a matching number. It’s a great solution for remote teams and global communications. For example, if you have a call center or a team working from home.
Non-fixed VoIP numbers are easier to get, and they are often issued by free or low-cost services like Google Voice and Skype. This makes them a popular solution for fraudulent activities and scams.
With a non-fixed option, it is essential to keep in mind that it should be your last resort in case of an emergency. 911 calls made from a non-fixed number are not easily traceable. If you choose this option, clearly indicate this limitation.
Comparison Between Fixed and Non-Fixed VoIP
First, let’s see what fixed and non-fixed VoIP numbers have in common:
> Relying on an Internet-based phone line
> Same phones and VoIP devices
> Same advantages of VoIP, such as lower cost and ease of use
> Can be configured to send and receive text messages
Fixed VoIP Specifics
Fixed VoIP means that a physical address is required. If your business is well established in your site(s) and serves a local customer base, this is not a problem. In fact, it’s an advantage. It makes your local presence authentic.
However, if you have customers around the world, fixed VoIP numbers make it difficult to establish a presence where your customers are if you don’t have an address nearby.
There is no way around this problem if you choose the fixed route. This is why VoIP telephony services are rarely fully fixed unless the service is provided by a local telephone company called the Local Exchange Carrier (LEC).
Another disadvantage is the cost of long distance and international calls.
Special Features of Non-Fixed VoIP
Non-fixed VoIP is an ideal solution when you need a local number but do not have a local presence. For example, you are in the United States, but you also have customers in Canada or elsewhere.
If you have a distributed workforce, you can ensure that each person’s individual phone number, known in the industry as Direct Inward Dialing (DID), matches the format of your business. This way, everyone has a direct number corresponding to the location they serve, without the need for multiple physical phone lines.
Depending on the provider you choose, you can also benefit from unlimited calls and features such as call recording, voicemail, queuing and conference calls.
While non-fixed VoIP numbers are often the solution of choice for fighting fraud, the systems that help combat it are constantly evolving. This gives Non-fixed VoIP a better reputation and opens its doors even more to businesses.
Even if you have a non-fixed VoIP number, register it in free business directories such as Yelp, Google My Business and Bing Places. This will at least allow your business information to be displayed when people search for your phone number.
Some phone applications match your phone number with information about your business found online, improving the speed at which people answer the phone.
Types of VoIP Services
Wondering how to get your hands on a VoIP solution? Here are three standard options.
Business Phone Service – This is an end-to-end solution that allows you to make quality phone calls at a lower cost. It is fully portable, scalable and allows you to make international calls. It hosts all your communications, from audio and video calls to live chat and even CRM.
Read More : What is Voip?
SIP trunking – You can place your PBX equipment in a cloud system without having to install new equipment or interrupt service. Your calls no longer use traditional phone lines, but depend on your internet connection. It provides you with the advanced features of a corporate VoIP telephony system and centralizes your voice and data in one place.
Call center software – By operating a call center in the cloud, you can make it more productive. It allows you to handle higher call volumes and automate multi-channel customer support, while offering self-service options. Best of all, SaaS solutions are fully hosted in the cloud with no difficult configuration. You don’t even need a desktop phone – calls can be made from your computer with a VoIP application.
Non-fixed VoIP is Better
Despite the nuances of virtual non-fixed phone numbers, most of its limitations have been taken into account. Your needs as a VoIP user will help you determine your best choice based on what we have described in this guide.
With secure internet services, free data warehouses and frequent CNAM updates, concerns about non-fixed VoIP phone numbers are dispelled.
However, VoIP phone numbers certainly affect your ability to reach public safety services in a timely manner – be sure to train your staff to use their cell phones instead.
It all comes down to choosing the right VoIP service provider. Look for one that offers excellent customer service and has a proven track record. Ask questions about everything you need to know so you can easily configure your phone system!
What Does Voip Stand For?
Voice over IP (or VoIP) is a technology that makes voice travel over the Internet instead of traditional telephone networks. VoIP involves encoding (analog) voice into digital signals and then passing this information in independent packets.
One of the major historical advantages of VoIP is that it frees operators from telephone costs, especially for long-distance calls.
Voice over IP uses RTP (real-time protocol) to ensure that all packets are delivered in the right order.
Read More : What is a VoIP Phone and How Does it Work?
Professional VoIP services most often offered by operators make it possible not to transmit information over public networks but over private networks specially managed to ensure a contractually guaranteed level of Quality of Service.
The best known VoIP tool is certainly Skype. Or in the world of Calling, FaceTime. Note that both also offer video conferencing.
In the business world, VoIP is – along with telephony – one of the central building blocks of unified communication.
What is a VoIP Number?
A VoIP number is similar to a standard number. Regardless of its area code (01, 02, etc.), it allows your callers to reach you via the Internet protocol and, on your side, to make calls.
Depending on your needs, you may have additional functions:
> The creation of toll-free numbers where your customers can call you free of charge (800, 844, 855, etc.);
> The creation of international numbers to give the impression of a local number to your interlocutors.
How do I get a VoIP number?
To obtain a VoIP number, it is necessary to make a request to a VoIP provider. You benefit from one or more VoIP numbers, but also additional features to better manage your business telephony, and this, from the Essentials formula:
> Call cascade ;
> Conference call ;
> Analysis of your performance; or even [call recording].
Ask for a demo to discover the usefulness of a VoIP number and the features of the telephony software you wish to use.
Is IP telephony secure?
Like any other system, IP telephony can have security holes. There are 5 main ones:
– Denial of service, which consists in overloading a server with requests in order to paralyze the application ;
– Malware and computer viruses that can undermine security;
– Unauthorized eavesdropping, with a view to stealing sensitive information;
– Spam calls, which are automated robotic calls; call detour by fraudulently changing the forwarding address.
However, these risks are for the most part common to all telephone or computer systems. In addition, you can follow certain good practices to better protect your IP telephony and thus protect yourself.
Read More : What is Voip?
5 Good Practices to Secure Your IP Telephony
We have presented you with the most common IT risks of IP telephony.
In addition to our previous recommendations, here are 5 best practices to apply to anticipate attacks:
> Have a dedicated technical team to secure the activity: it carries out the encryption of communications and ensures that all security protocols are efficient.
> Securing access to sensitive data and tools: encrypting passwords, implementing several layers of authentication, not giving the same access rights to all employees… All these actions reduce security risks.
> Train your teams: mistakes are mainly human. It is therefore important to inform your teams of the risks present, so that they know how to react and limit them. Training sessions or tests in real-life situations enable them to regain the basics and ensure ongoing training.
> Set up monitoring tools: by monitoring activity, unusual behavior can be detected quickly and stopped before any damage is caused.
> Call on an expert partner: Surrounding yourself well is the key to success!
IP telephony brings multiple benefits to companies, and allows technical teams to free themselves to concentrate on more global tasks. If it involves risks, they are easily identifiable and many solutions exist to secure your VoIP.
Everything You Need to Know About VoIP Calls
If you have a computer or a smartphone, you have probably met people who say they make free VoIP calls to their friends and family. What is calling with VoIP? What kind of technology do you need to use it and how does it work? And what companies today are using this technology to bring you great calling services around the world? To find all the answers, keep reading!
What Does it Mean to Call Via VoIP?
VoIP is an acronym for Voice over Internet Protocol. It is a technology that allows the transport of voice, just like a telephone, through its digitization and transmission over the Internet to the recipient. There are a multitude of other names for VoIP technology ranging from broadband telephone, internet telephony, voice over broadband or IP telephony.
The advantage of VoIP technology is that it is cheaper to transmit this information over the Internet than by using satellite communications services or regular telephone lines. As a result, it is really more economical to transmit any call, video call or SMS over the Internet. This allows VoIP providers to offer services that were previously more expensive at lower rates than those offered by traditional telephone operators.
Read More : What is Voip?
Innovative technologies have enabled companies like Rebtel to use VoIP solutions that work on both a phone and a computer. This has given access to VoIP technology to phone users around the globe and allowed vendors to develop new software and technologies to keep in touch with your loved ones more easily and cheaply.
What Kind of Equipment Do I Need to Use VoIP?
Originally, many companies tried to take advantage of VoIP technology and developed a range of add-ons that would be linked to your landline to make the service accessible. However, this caused two major problems: it would not work from a cell phone and if your home suffered a power loss you would not be able to receive or make any type of call.
However, several specialized companies were able to take advantage of the VoIP calling technology and developed software and technologies that allowed its use without the need for expensive hardware. Some of the best known are listed below:
– Skype: probably the best known of all VoIP providers, which uses VoIP technology to enable free conversations and messages between users by phone and computer.
– Vonage: Vonage offers VoIP calls to their customers over existing broadband connections from PCs and smartphones, and also from regular digital phones.
– Rebtel: As above, Rebtel offers a full range of VoIP services to their customers from PCs, landlines and cell phones. They also offer a range of free downloadable applications from their website for Android, Windows Phone and iPhone, as well as the innovative ‘Keep Talking’ feature. This feature alerts users when call quality drops due to a limited range of broadband or 3G connections, allowing them to redirect their call without losing the connection.
How do I Make a VoIP call?
Making VoIP calls is very simple. Once you have registered with one of the above companies, simply add the number of a friend or relative to your phonebook. Get in touch with your contacts and ask them to install the same provider as you do on their device or PC. Once they have signed up, you are able to use VoIP technology to stay in touch by calling in the same way you would use traditional means.
And the Benefits VoIP call?
VoIP technology is faster, cheaper and just as easy to use as traditional calling technology. In addition to voice, other information, such as video, can be transmitted at the same time and at no extra cost. The result of this is that users get better quality in their international phone and video calls, whether it’s free or at the cheapest prices, especially if you are with a quality provider.
What is a VoIP Phone and How Does it Work?
VoIP phones are connected to an IP switchboard via LAN (Local Area Network) or the Internet. VoIP converts the phone’s standard audio into a digital format that can be transmitted over the Internet, and also converts digital phone signals from the Internet into standard phone audio. A VoIP phone allows users to make calls using VoIP to any softphone, landline or cell phone. A VoIP phone can be a simple software softphone or a hardware device.
Types of VoIP / SIP phones
Most IP phones use SIP (Session Initiation Protocol), whether hardware or software. Among the most well known manufacturers of IP phones are Fanvil, Htek, Snom and Yealink. 3CX provides a softphone for Windows and a web application, as well as applications for iOS and Android smartphones that are powerful, feature-rich and free.
Hardware SIP phones are very similar to traditional analog phones, but are developed for use via the Internet rather than the PSTN network. The basic functionality of these phones includes traditional telephony features such as making and receiving calls, voicemail and conference calling. More sophisticated devices, on the other hand, can also allow you to access your contacts, configure your BLFs (Busy Lamp Fields) and even make video calls.
Softphones, on the other hand, are software applications that are used on your computer, tablet or smartphone, and act exactly like a VoIP phone. They offer traditional telephony features, such as making and receiving calls, as well as more advanced features such as video conferencing, instant messaging and more. Most business communication solutions include softphone applications, making them affordable for small businesses. All you need with a softphone is the built-in speakers and microphone, or a headset.
Read More : What is Voip?
Using an Analog Phone Via an ATA Adapter
It is possible to use an analog phone with a VoIP phone system. To do so, you can use an ATA adapter. An ATA adapter can be connected to the ethernet network cable and the phone. Your old phone will appear on the soft VoIP phone system as a normal VoIP phone.
Depending on the manufacturer, a VoIP phone can be very inexpensive and can be ordered online at one of the many VoIP product stores on the Internet. Thanks to the growing popularity of VoIP telephony, SIP phones are now easily found and affordable. 3CX supports all common VoIP phones because the system is based on the open SIP standard. You can even automatically provision most IP phone models.
How does a VoIP Phone System Work?
Modern IP telephony systems use a VoIP service or carrier to enable the transfer of voice and data over the IP network. While on traditional PSTN lines, the signal is transferred over physical lines, this is not the case with VoIP. This makes VoIP systems more scalable, since it is easy to add extensions and additional lines without having to implement new copper cabling. With a VoIP telephony solution, voice and data are converted into digital packets that are then transferred over the Internet and reconstructed to transmit the original message in real time.
VoIP telephony is also much more cost-effective, and businesses can make free or discounted calls for their long distance or international calls. In addition, it makes communications more flexible and accessible. Corporate telephony systems can be administered online and remotely, and users can take their business phone number with them wherever they go via softphone applications on their laptops. This enables easy teleworking and complete mobility for employees.
Features of a VoIP phone
Most modern devices offer basic functions, some advanced features and a certain level of customization. These include :
> Standard keypad
> Volume Adjustment
> Redial, transfer, hold, mute and voicemail keys
> Menu/navigation keys for setting parameters (sound, call transfer, date & time, display, etc.).
> Access to the company directory
> BLF keys
> Integrated WiFi and Bluetooth
> USB port
The most sophisticated desktop VoIP phones also include integrated video conferencing and content sharing through the device.
How to Choose a VoIP Phone
Most companies choose a combination of sofphones and physical phones – at 3CX we recommend both, since our softphones and mobile applications are free of charge. Before deciding whether a desktop phone is necessary, ask your employees if they are more comfortable with a VoIP phone, and whether it is necessary for their daily work tasks. Call center agents often prefer to have a hardware device, but one that will most often be used with a headset – so choose a device that has built-in Bluetooth or a USP port for easy connection to the headset. In addition, employees can more easily organize their Home Office with a softphone, without the need for a desk phone.
> Is the make/model compatible with your communication system? Although most IP phones can be configured manually, modern software solutions such as 3CX offer plug & play configurations that allow for effortless provisioning. Check out 3CX compatible devices here.
> What features do you need? Most employees don’t need more than a standard VoIP phone at an affordable price. Executives or managers may need a more advanced VoIP phone, allowing them to save time and communicate more efficiently from a single device.
> Will the VoIP phone you choose be sustainable over time? You might be tempted by a used phone, but make sure it is modern and that its updates will be available for as long as possible.
> Do you need a conference room solution? There are different models available that are specifically designed for this function. It’s a good idea to purchase at least one device for each room in which you plan to hold conferences.